Venue About Us

Mobile Ordering

We provide a mobile ordering and payment platform for table service and / or collection orders.

We can also act as a pure veune / menu hosting service so your customers can see details about your venue and menu.

Free Services

You can use Who’s Round for free if you want to accept online orders and settle any payments directly between your venue and your customer.

You can also use the service for free if you just want to list your venue and menu without taking orders online.

Pay Per Order

You can accept online payments directly to your venues bank account, via Stripe.

We will charge you 1% per order, excluding the value of any tips, plus processing fees from Stripe (typically 20p + 1.4%) on the full transaction value.

Charging Options

You can set a minimum order and add a service charge amount (service charge not available on collection orders) to offset any fees.

You can also enable and disable services at anytime, should you need to stop taking online orders.

There are no further charges from Who’s Round, and we have no secret masterplan to get you on board and hit you for more fees later or start selling your / your customers data for an extra few quid!

Still interested, great!

Below are some further operational points you can review, click here for a demo or click the button for a callback if you would like to discuss in more detail.

Request Callback

Is Who's Round a white label solution

We are a marketplace, like an eBay on the high street, so we are not a white label solution, however you can add a pop-up onto your own website for your customers to order from, without ever leaving your website.

More on that here or if you can't wait click the button in your bottom right corner!

How will customers find you

Your customer can find your venue when they search a local area, and they will see your store and any other listed locally. Venues are displayed by distance, not by how much you pay us!

Your venue will also get a unique URL / webpage which you can direct your customer too, like www.whos-round.com/yourvenue. See some examples here.

What about QR Codes?

We acknowledge other providers are providing QR codes to order from. Whilst we do not offer this, it is basic and free technology that you don’t need to pay us for.

Simply Google “QR Code Generator”, choose any of the number of free providers, and enter the URL you choose on Who’s Round for your venue and you will have a QR code you can leave on tables or menus.

How will you receive orders

You receive orders via an app, which is available to download now via the Apple App Store and Google Play Store; the app supports mobile or tablet devices and will deliver a push notification for each order.

You can elect to receive a copy of the order by email, and we support some GPRS printer models.

How many users can I have

You can create multiple users, such as one each for the bar, kitchen or waiters or just use a single sign on.

If you have multiple venues you can also have one HQ account and delegate individual access to each venue manager.

EPOS

We do not link directly to your EPOS systems, though we have the capacity to do so via a common technology called Webhooks. Ask your provider to contact us, we won’t charge you.

It might also be possible that our payment provider Stripe will link to your EPOS provider. You can also download all your orders in an excel file for later reconciliation.

Want to see a live example?

Our demo venue is operating as a menu service only, which you can do for free today (come back to see the menu change at different times of the day).
Find it by

Go to our home page (from here hit the Home button in the top left of the screen), search any UK address and our demo store will appear

URL

Just type or click whos-round.com/demo into your browser. The “demo” part will be what you chose for your venue

QR Code

Try the QR code below, made in true and old-fashioned Blue Peter style, for free 2 minutes earlier!

Integrate to your own website

Remember we mentioned earlier how you can add a pop-up to your own website?

This is quite impressive, your customer can complete a full order from our website without leaving your website. Press the “Try Me” button or the chat style button in the bottom corner and you will see our demo venue.

You can place a button like this on your own website at no extra cost. It’s a simple cut and paste of a few lines of code, so no special set up, but you should probably ask your web service provider or someone with developer experience to do this if not experienced at website development.

There are three styles you can use to integrate on to your website, this video briefly show the styles.

Want to see a full demo? As you don't need a contract or to contact us (more on that below), simply log in, download the Venue Manager App and set up a test venue, then place an order for payment directly with your venue. Any venue you create you can disable and enable instantly, so there is no risk to your brand and it will take less than 10 minutes.

Still interested? Why wouldn’t you be! Here are some points on signing up and setting up:

Contracts

We don’t require you to contact us or sign contracts, simply agree to our terms and you are good to go. It’s that easy!

Also when set up, you can change your service at any time. For example, with a few clicks you can go from taking online orders for table service and collection to just listing your venues menu on a view only basis or, if you wish, completely removing your venue from Who’s Round. You can then reverse all the above actions again with just a few clicks!

Setup

After signing up, you need to add some products, a menu and a few other pieces of information that does not take long.

You can find a full walk through setup guide here.

Or you can view the support portal for induvial articles and videos.

Support

We also have a venue portal where you can view view specific articles, and some instructional videos, on how to manage your store here .

Through the portal you can also raise a support ticket, if you are in need of any assistance.

There is also a community section where fellow venue managers can ask questions, make recommendations and view platform wide announcements.

Payments

For payments, you need a Stripe account. This only takes a few minutes, but you will need details of directors / key controllers / bank account holders. This is to comply with Anti-Money Laundering regulation.

We have a set up guide you can view here.

The amount of time it takes depends on what you want to list for your venue; a basic menu will take minutes, a more complex menu where you want to add images and detailed descriptions might take a few hours.

You can also add to and amend your store anytime from the Admin Area, for example adding new products or images. Who's Round is an entirely self-service platform and you are in total control of your content!

More questions? Have a look at our venue FAQ page here. We are a transparent and open service provider so everything relevant, such as fees, should be available for both venue operators and customers alike to view on this site.

If there is anything else you would like to ask or seek assurance on, please do not hesitate to contact us by email here or click below to schedule a callback